Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
At In Route Express, we are committed to delivering prompt, secure, and dependable courier and transportation services, with a primary focus on integrity, customer satisfaction, and medical industry compliance. Our procedures are designed to ensure consistent service quality, safety, and professionalism in every delivery.
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1. Service Commitment
We provide:
On-Time Pickups & Deliveries – We understand the importance of time-sensitive materials, especially in the medical and laboratory fields.
HIPAA-Compliant Handling – All protected health information (PHI) is managed with the utmost confidentiality and legal compliance.
Real-Time Tracking – Customers are provided with real-time delivery status updates when available.
Proof of Delivery (POD) – Signatures or delivery confirmations are obtained on all completed jobs.
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2. Scheduling & Availability
We operate 24 hours a day, 7 days a week — because your time-sensitive materials can’t wait.
Emergency and after-hours deliveries are always available.
All service requests should be submitted via our online portal, by phone, or email for prompt scheduling.
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3. Package Requirements
All items must be securely packaged, clearly labeled, and ready for transport upon pickup.
Hazardous, perishable, or temperature-sensitive items must be disclosed in advance to ensure proper handling.
We reserve the right to refuse improperly packaged or unlabeled items.
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4. Delivery Zones
We serve Cincinnati, OH and surrounding regions.
Long-distance or interstate deliveries are available under special agreement.
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5. Payment Terms
Payment is due upon service completion unless a billing account has been pre-approved.
Accepted forms: Cash, Credit/Debit, Business Account, ACH.
Late payments may be subject to a service charge.
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6. Cancellations & Rescheduling
We understand plans change. Please provide at least 2 hours’ notice for cancellations or reschedules.
Last-minute cancellations may incur a fee depending on travel already undertaken.
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7. Liability Disclaimer
While we exercise great care in every transport, In Route Express is not liable for:
Delays caused by traffic, weather, or unforeseen conditions.
Damage to improperly packaged goods.
Items not disclosed as fragile or hazardous.
Additional insurance options are available upon request.
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8. Confidentiality & Compliance
Our drivers are trained and certified in compliance with HIPAA, OSHA, and DOT regulations, ensuring the safe and confidential handling of all sensitive materials. We take privacy seriously and enforce strict protocols in all deliveries.
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9. Contact & Support
For questions, concerns, or support:
📞 Phone: 513-904-3526
📧 Email: mark@inrouteexpress.com
📍 Location: Cincinnati, OH
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Thank you for choosing In Route Express for your courier and transportation needs. Your satisfaction is our mission, and we pledge to serve you with professionalism, respect, and care—every mile of the way.
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